How we provide services

Our personalised health system navigation service and community support network can help you and your loved ones live well, stay connected, recover from illness, and age confidently — all shaped by you. Discover how we provide services.

The client is at the centre of all activity

  • The client, you, is the one with the choice - and the one whose rights we uphold.
  • The client is the reason for and focus of our work.
  • The client is entitled to the best care possible, in your home, in Wagin.
  • Services available to the client are clinical supports (to maintain or regain capabilities), independence (help in managing to overcome loss of skills) and support in everyday living (keeping your home liveable and safe).
woman using mobile phone

CCW co-ordinates the support for aged care clients

  • We assist customers to understand their options and choose a Support at Home package provider (in our case, we have a partnership agreement with HomeMade to be the Approved Provider).
  • Co-operative Care Wagin (CCW) sets up supports and services for clients in line with the support plan and budget.
  • We provide ongoing day-to-day co-ordination and navigation.
  • We engage verified support workers and service providers and we ensure the quality of this work.
  • We review shift notes.
  • We are the first point of contact for customer enquiries.

HomeMade

HomeMade is responsible for ensuring all elements of the client’s care are being met in accordance with the relevant legislation and standards.

  • HM oversees the client’s federal government Support at Home Package*.
  • HM provides ongoing quality and governance including complaint responses and incident management.
  • Clinical oversight is given by HomeMade.
  • HM’s job includes approving purchases of aids and equipment.
  • Ongoing Support planning and budgets is given.
  • Payment of invoices and reimbursements for Support at Home services from the client’s allocated budget.
HomeMade
Mable

Mable

Mable delivers the services and supports via a network of independent contractors **.

  • Mable maintains compliance requirements (insurances and police checks).
  • Mable workers do regular reporting through shift notes and incident reports.
  • Mable submits invoices for Support at Home Services to HomeMade for payment.
* Timeline to gaining a Support at Home Package

The process can take months, so the recommendation is to start long before you think you might need help to stay in your own home as you age.

Step 1: Register with My Aged Care

Contact My Aged Care on 1800 200 422 to assess your eligibility to Government Assistance. Appoint a representative.

Step 2: ACAT Assessment Referral

Referral is made to the Aged Care Assessment Team for eligibility for a Support at Home Package.

Step 3: ACAT Assessment

ACAT will assess your requirements and approve you for a level 1-8 Support at Home Package.

Step 4: Approval for you SaH Package

A letter is received notifying you of your approval for a Support at Home Package and at what level.

Step 5: Ready Letter

A Ready Letter advising you that your SaH Package is up to 3 months away. In reality, it may arrive any day.

Step 6: Package Assigned

Your SaH Package is assigned to you, and you can commence your contracting process.

Step 7: Contract with HomeMade

Onboarding with HomeMade is enabled by Co-operative Care Wagin and documents your specific care needs.

Step 8: Care Plan with HomeMade

We work together with you to draw up your care plan within your SaH budget.

Step 9: Commence Services

We start meeting with you and introducing you to workers and putting your care plans in place.

 

Remember: a Support at Home Package is not necessarily free and the government will most likely require you to pay a contribution.

** If you receive a pension or part-pension, Services Australia will advise you on your contribution. You must do this yourself by contacting Centrelink.

** If you are a self-funded retiree then it is critical that you commence to process of income assessment with Centrelink. It takes months to assess your contribution. Your package cannot be contracted with HomeMade until contribution is assessed. Please do this as soon as possible.

** How to become a worker with Mable

When you sign up you’re not just finding work, you’re

  • Building a flexible income on your terms
  • Choosing flexibility – choosing when, where, and who you want to work with
  • Creating meaningful and local connections
  • Helping older neighbours stay part of the community they love
  • Strengthening the local economy by keeping jobs here
  • Able to access contractor support from Mable

Find out how you can get paid for supporting the Wagin community to get help to stay living at home.

  • Provide help with cleaning, mowing, meal preparation, transport, care and companionship.

  • Choose when you work, what you offer, and your pay rate.

  • Get help with invoicing, payments, admin, and insurance.

  • Support your locals, choose your own clients, and the services you want to provide.

Both formally skilled people and those with life skills are able to become Mable contractors.

  • Skilled workers – nurses, enrolled nurses, Cert I, II or III is aged care, tradies (for home maintenance, repairs and modifications), allied health professionals
  • Life-skilled workers – drivers, companions, cleaners, gardeners, outings, shopping assistance, technology support, social support

 Co-operative Care Wagin can help you apply and do the necessary paperwork. You will need:

  • An email address and mobile phone number
  • Photo
  • An ABN as a sole trader (www.abr.gov.au)
  • 100 points ID
  • NDIS Worker Screening Check (Cost $80)
  • Relevant certificates
  • Two references

Become a member

Join Co-operative Care Wagin and become part of a community-owned solution to rural healthcare challenges.

Find out more